Frequently asked questions

  • Kids Makeup
  • Women's Makeup & Skincare
  • Shipping
  • Returns/Refund
  • Payments

Kids Makeup

Yes, non-toxic makeup formulated specifically for children is safe when made with clean, gentle ingredients. Look for products free from synthetic dyes, parabens, phthalates, and harsh chemicals. Age-appropriate makeup should use natural pigments and nourishing ingredients like plant oils and butters. Products designed for young skin are typically hypoallergenic and easy to remove. Always check ingredient lists and choose brands that prioritize safety. Caley Cosmetics creates makeup specifically for girls using probiotic-infused formulas that support healthy skin development while providing fun, colorful options.

There's no one-size-fits-all answer, but many parents introduce age-appropriate makeup products around ages 4-12 for special occasions or play. Start with simple products like tinted lip balms, lip oils, or sheer glosses before progressing to other items. The key is choosing clean, non-toxic formulas designed for young skin. Focus on teaching good hygiene practices and proper removal techniques. Makeup can be a positive way to build confidence and creativity when introduced thoughtfully with products specifically formulated for children's delicate skin.

Clean makeup for tweens is formulated with gentler ingredients suitable for young, developing skin. These products avoid harsh chemicals, synthetic fragrances, and artificial dyes that can irritate sensitive complexions. Clean formulas often include beneficial ingredients like probiotics, natural oils, and plant-based extracts that nourish rather than damage skin. The textures are typically lighter and easier to apply, making them perfect for beginners. Clean makeup also prioritizes easy removal to prevent clogged pores. These products offer age-appropriate colors and finishes while maintaining skin health.

Quality lip gloss and lip oil products designed for children are safe when made with non-toxic, food-grade ingredients. Look for formulas that avoid synthetic flavors, petroleum-based ingredients, and artificial colors. Natural lip products should contain nourishing oils like coconut, jojoba, or plant-based alternatives that moisturize without harmful additives. Products with probiotics can actually benefit lip health. Always choose brands that are transparent about ingredients and avoid products with strong fragrances or flavors that might encourage excessive ingestion. Age-appropriate lip products should be hydrating, easy to remove, and gentle.

Parents should prioritize non-toxic ingredients, natural colorants, and formulas free from parabens, phthalates, and synthetic fragrances. Look for products with moisturizing ingredients like shea butter, plant oils, or waxes that protect young lips. Choose brands transparent about ingredient sourcing and manufacturing practices. Age-appropriate colors should be sheer to buildable rather than heavily pigmented. Products should be easy to apply and remove completely with gentle cleansing. Consider formulas with added benefits like probiotics or vitamins that support lip health while providing fun color options.

Women's Makeup & Skincare

Probiotic makeup contains beneficial bacteria strains or their metabolites that support the skin's natural microbiome. These formulas help strengthen the skin barrier, reduce inflammation, and improve overall skin health. Probiotics in makeup can balance oil production, enhance hydration, and protect against environmental stressors. They work by promoting healthy bacteria on skin's surface while discouraging harmful bacteria. Regular use can lead to calmer, more balanced skin with improved texture and resilience. Probiotic makeup combines beauty with skincare benefits, training your skin to function optimally.

Bakuchiol is a plant-based ingredient derived from the babchi plant that offers retinol-like benefits without the irritation. Like retinol, it stimulates collagen production, improves skin texture, reduces fine lines, and helps fade dark spots. However, bakuchiol is gentler on sensitive skin and doesn't cause the typical redness, dryness, or peeling associated with retinol. It can be used during daytime without increased sun sensitivity and works well for those with eczema, rosacea, or reactive skin. This natural retinol alternative is suitable for pregnant or nursing mothers seeking anti-aging benefits.

Multi-purpose makeup products like multi-sticks can be used on lips, cheeks, and eyes, eliminating the need for separate products. This streamlines your routine, reduces the number of products you carry, and ensures color coordination across your face. These versatile formulas are typically creamy and blendable, making application foolproof even without professional skills. They're perfect for travel, busy mornings, or touch-ups throughout the day. Multi-use products also reduce waste and cost while maintaining a cohesive, natural look. The probiotic-infused formulas offer skincare benefits wherever applied.

Cream makeup offers several advantages over powder formulas, particularly for mature or dry skin. Creams provide more hydration, blend more seamlessly, and create a more natural, dewy finish. They're easier to build up for customizable coverage and work well for creating a fresh, glowing complexion. Cream formulas are also more travel-friendly as they won't spill or shatter. For those seeking skincare-makeup hybrids, cream products can be infused with beneficial ingredients like probiotics or antioxidants. They're ideal for achieving today's popular natural, luminous makeup looks.

Quality natural makeup should contain nourishing ingredients like plant oils, butters, and waxes that benefit skin. Look for probiotics to support skin barrier health, bakuchiol for anti-aging benefits, and niacinamide for brightening and pore refinement. Natural colorants from minerals or plants are preferable to synthetic dyes. Antioxidants like vitamins C and E protect against environmental damage. Avoid parabens, phthalates, synthetic fragrances, and petroleum-derived ingredients. Choose products that are transparent about sourcing and include recognizable, pronounceable ingredients that offer both cosmetic and skincare benefits.

Shipping

For United States domestic orders, Caley Cosmetics offers three shipping options: Standard shipping (3-8 business days) costs $5, Expedited shipping (2-3 business days) costs $15, and Rush shipping (1-2 business days) costs $25. Free shipping is automatically applied to all domestic orders over $40. Orders are processed and packed within 3-8 business days. Orders placed after 12:00 PM CST on Fridays through Sunday will begin processing the following business day. You'll receive tracking information via email the day your order ships.

Yes, Caley Cosmetics ships to select international locations including Puerto Rico, Canada, the United Kingdom, and Australia. Only standard international shipping is currently available for these destinations. Shipping rates vary by country and will be displayed at checkout. Free shipping is only applied to United States orders exceeding $40; international orders do not qualify for free shipping. Shipping times differ by destination and are provided during the checkout process. Each international order is packed with care and ships from the Texas facility.

Domestic orders typically arrive within 3-8 business days after processing, depending on your chosen shipping method. Processing time is 3-8 business days before the order ships. Standard shipping takes 3-8 business days, Expedited shipping takes 2-3 business days, and Rush shipping takes 1-2 business days from ship date. Orders placed Friday afternoon through Sunday begin processing the following business day. International shipping times vary by country and are displayed at checkout. You'll receive email tracking information when your order ships so you can monitor delivery progress.

Orders are processed within 3-8 business days of purchase. Orders placed after 12:00 PM CST on Fridays through Sunday begin processing the next business day. Once your order ships, you'll automatically receive an email with tracking information. You can use this tracking number to monitor your package's journey through UPS or your selected shipping carrier. If you haven't received tracking information within the expected processing window, contact customer service at hello@caleycosmetics.com or call 210-829-7700 for assistance with your order status.

Returns/Refund

Caley Cosmetics offers a 30-day money-back guarantee. If you're not completely satisfied with any product purchased directly from caleycosmetics.com, you may return it within 30 days for a full refund or exchange. Products must be returned in new condition. To initiate a return, email hello@caleycosmetics.com with "Return" and your order number in the subject line to receive a prepaid return label. Returns are monitored for abuse and the company reserves the right to limit returns. Products purchased from retailers must follow that retailer's return policy.

To return a product, email hello@caleycosmetics.com with "Return" and your order number in the subject line. For exchanges, use "Exchange" in the subject line. You'll receive a prepaid return label via email. Products must be returned in new condition within 30 days of purchase. If you received a defective or damaged item, the company will replace it. You won't pay return shipping costs for authorized returns. Only items purchased directly from caleycosmetics.com are eligible for returns through Caley Cosmetics; retailer purchases must follow their respective return policies.

Once Caley Cosmetics receives your return, they will process your refund within 4 business days. You'll receive a confirmation email once the refund has been issued. The refunded amount should appear on your original payment method within 7-10 business days after processing, depending on your bank or credit card company. Original shipping charges are non-refundable unless the items were shipped incorrectly or arrived damaged. For questions about your refund status, contact customer service at hello@caleycosmetics.com or call 210-829-7700 during business hours Monday through Friday.

Order changes or cancellations must be requested immediately by emailing hello@caleycosmetics.com or calling 210-829-7700 right away. However, Caley Cosmetics cannot guarantee modifications once an order is placed, and orders that have begun processing cannot be cancelled. The company processes orders quickly to ensure fast delivery, which means the window for changes is very limited. Act immediately if you need to modify your order. For the fastest response during business hours Monday through Friday 9am to 5pm CST, call the customer service line directly.

Shipping costs are only refundable in specific circumstances. If items were shipped incorrectly by Caley Cosmetics or arrived damaged, both the product cost and original shipping fees will be refunded. For all other returns, including customer preference or product dissatisfaction, original shipping charges are non-refundable. Return shipping costs are covered by the company through prepaid return labels for authorized returns. Expedited and rush shipping fees follow the same policy. This standard shipping refund policy helps maintain fair pricing while ensuring customer satisfaction for company errors or damaged products.

Payments

Caley Cosmetics accepts all major credit cards for secure online purchases. The website uses encrypted payment processing to protect your financial information during checkout. Based on the site's technology integrations, alternative payment options like Afterpay may be available, allowing you to split your purchase into installments. All transactions are processed securely through industry-standard payment gateways. For specific questions about payment options or if you experience any issues during checkout, contact customer service at hello@caleycosmetics.com or call 210-829-7700 during business hours Monday through Friday.

Yes, Caley Cosmetics uses industry-standard security measures to protect your payment information. All transactions are processed through encrypted, secure payment gateways that comply with payment card industry standards. Your credit card and personal information are never stored on the company's servers unnecessarily. The website uses SSL encryption to secure data transmission during checkout. Caley Cosmetics follows strict privacy and security protocols to protect customer information. Your financial details are handled with the same care and protection standards required by major financial institutions. Shop with confidence knowing your information is safeguarded.

Based on the website's technology integrations, Caley Cosmetics appears to offer Afterpay or similar buy-now-pay-later services. These options allow you to split your purchase into multiple interest-free installments, making it easier to manage your budget while enjoying your products immediately. Eligibility and terms are determined at checkout by the payment service provider. This flexible payment option is particularly helpful for larger orders or value sets. For current payment plan availability and specific terms, check the payment options during checkout or contact customer service for detailed information.

Yes, you will receive an email confirmation immediately after completing your purchase. This confirmation serves as your receipt and includes your order number, items purchased, shipping address, and payment details. Keep this email for your records, especially if you need to reference your order for customer service inquiries or returns. A second email will be sent when your order ships, containing tracking information. These automated emails confirm that your payment was processed successfully and your order is in the system. Check your spam folder if you don't receive confirmation within a few minutes.