Refund policy is 30-day money-back guarantee: If you are dissatisfied with any product purchased through our site for any reason, you may return the item(s) within 30 days for an exchange or refund. Please be advised that prior authorization is required on all returns. For authorization to process a return, please call (210) 829-7700. If you would prefer to email us, please do so at firstname.lastname@example.org.
Unfortunately, any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of Caley Cosmetics.
Shipping fees are only refundable when the original items were either shipped incorrectly by Caley Cosmetics or damaged. All other shipping fees are non-refundable.
We ask you to please return your items via UPS or insured parcel post. Should your return be lost or damaged in transit, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.
Please note that all returns must be sent to Caley Cosmetics and not your local Caley Cosmetics retailer. Any items returned to your local retailer cannot be accepted.
Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made depending on your request. Please allow one to two billing cycles for the refund to show on your account. If you wish to inquire about your return, please call us at (210) 829-7700.
Ship returned items to:
4734 Broom St.
San Antonio, Texas 78217